I called the General Mills care line (Tel (ROI): 1800 535 115). After I had been informed that this call might be recorded for training purposes, a lady with a British accent answered the phone very quickly and enquired how she could help me. I stated that that I wanted to know if the eggs used in Betty Crocker pancakes and Haagen-Dazs ice-cream come from free-range eggs or from battery hens. After listening to my question and checking her database, she said she could not find this information in her database and would call me back. I left my mobile number and half and hour later the phone rang and the care line lady informed me that this information was not available at the moment, but she would send me a letter with the requested information, if I told her my address details. I left me address details and that was over a week ago and I am still waiting for this letter.
Another big corporation that has all my address details, but I still don’t have the information about the eggs. If the letter from General Mills every comes, I will publish it on this blog. After weeks of researching, writing emails and calling care lines, I still do not know where the eggs for Betty Crocker’s pancakes and Haagen-Dazs ice cream come from (although I think we can make an educated guess…). Who would have thought that a simple question like “Where do the eggs in the product come from?” is so difficult to answer. What is there to hide? Are battery hens not in line with the image of “caring” food company? It’s time to stop beating around the bush and lay the cards on the table: Once again the appeal for a clear labeling on the packaging:
